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    Politique d’expédition

    Shipping Policy

    Last updated: September 15, 2026

    Seller:
    AXIOM ONE sp. z o.o. (limited liability company under Polish law)
    os. Na Lotnisku 1 / U23, 31-801 Kraków, Poland
    Registered with the National Court Register (KRS) under no. 0000860410, District Court for Kraków-Śródmieście, 11th Commercial Division
    VAT ID: PL6793205839, REGON: 387144845
    Share capital: PLN 10,000.00
    E-mail: [email protected]
    Trading as Synthagen Laboratories (Synthagen EU)

    1. Scope

    This Shipping Policy sets out the rules governing the processing, shipment and delivery of orders placed through the Synthagen store. It forms an integral part of the Terms of Service and the Returns Policy.

    2. Order Processing Time

    • Standard processing time is 1–2 business days from the time payment is received.

    • Orders placed on weekends or public holidays are processed starting from the next business day.

    • In the case of pre-orders or backorders, we will notify you by email and provide an estimated fulfilment date or offer a refund.

    Please note: processing times refer to order preparation and do not include carrier transit time.

    3. Shipping Methods and Costs

    We ship orders using courier services and postal operators. The exact shipping cost is displayed at checkout.

    • Standard courier delivery (EU): from PLN 19–39 / EUR 5–9

    • Express courier delivery (EU): from PLN 39–69 / EUR 9–15

    • International delivery (outside the EU): calculated at checkout

    Free shipping: where available, the applicable order threshold and eligible countries are displayed at checkout.

    4. Delivery Areas

    • We deliver within the EU/EEA and to selected countries outside the EU.

    • Delivery to parcel lockers and/or P.O. Boxes may not be available.

    5. Shipment Tracking

    Once your order has been dispatched, you will receive an email containing the tracking number and a link to track your shipment.

    6. Address Changes

    The delivery address may be changed before the order is dispatched. Please contact us at: [email protected].

    7. Delivery and Undeliverable Packages

    Carriers typically make 1–2 delivery attempts. If the parcel is returned to the sender, you may choose either:

    • reshipment of the order after payment of the applicable shipping costs, or

    • a refund reduced by the shipping and return costs, in accordance with the Returns Policy.

    8. Delivery Time (Transit)

    Delivery within the EU usually takes 2–7 business days. Delivery times are estimates only and are not guaranteed.

    9. Customs Duties and Taxes (Outside the EU)

    Any customs duties, taxes, import fees or customs clearance charges are the responsibility of the recipient and are payable in accordance with local regulations.

    10. Damage, Missing Items and Lost Shipments

    Please inspect your parcel upon receipt and report any damage, missing items or lost shipments to [email protected] as soon as possible. Where applicable, please include photographs, a damage report and your order number. This is an organisational request only and does not limit your statutory rights – such reports are handled under our Complaints Procedure.

    11. Split Shipments

    We may fulfil an order in multiple shipments at no additional cost, unless otherwise agreed.

    12. Product Unavailability / Pre-orders

    If a product is unavailable, we will contact you and offer, where applicable:

    • a replacement product,

    • partial fulfilment of the order, or

    • a refund.

    13. Returns and Refusal of Delivery

    Returns are handled in accordance with the Returns Policy. The statutory right of withdrawal does not apply to food supplements whose seal or protective packaging has been broken after delivery (Article 16(e) of Directive 2011/83/EU).

    14. Shipping Restrictions

    We reserve the right to cancel orders to regions subject to legal, regulatory or logistical restrictions. In such cases, a full refund will be issued.

    15. Disclaimers

    All delivery times are estimates. For consumers, the risk of loss of or damage to the goods passes to the customer when the customer (or a third party indicated by the customer, other than the carrier) acquires physical possession of the goods, unless the customer chose a carrier not offered by us (Article 20 of Directive 2011/83/EU).

    16. Contact

    [email protected]